Customer Support

For any questions or concerns, please contact us at:

Phone: 626-287-1994

Text: ‪626-765-5624

E-Mail: [email protected]

Instant Message: Facebook Messenger

1 How to prepare for a store visit during COVID-19
1.1 Do you require masks?

Yes, we all employees are wearing masks, and we ask that every member in your party wear one as well.

1.2 Will I have to wait in line?

Most likely there will be a wait because we are limiting capacity in our store. We strongly recommend that you book an appointment to avoid waiting in line during our limited store hours. 

1.3 Do you have any helpful tips to expedite our store visit?

Yes! We recommend trying to shop with as few family members as possible, booking an appointment, creating a list of must have items to expedite your visit, and kindly leave all food, drinks, and furry friends at home. 

2 Order Update
2.1 How can I find out the status of my order?

The easiest way to find the status is to submit a request and we will get back to you shortly. You may submit a request here: https://www.ckwuniforms.com/service/status-update/

3 Hours & Shopping
3.1 What are your store hours?

Due to COVID-19, we are offering limited store hours starting July 7th, 2020.

We will be open Tuesday-Saturday: 11am-3pm. 

 

3.2 What if I cannot make your store hours?

Although we are offering limited walk-in store hour, we are offering extended hours for in-store appointments and virtual appointments. Appointments are our recommended method to support social distancing. 

 

You may book here: www.ckwuniforms.com/service/welcome

 

Appointments Hours: 

Tues: 9am-6pm

Wed: 9am-6pm 

Thurs: 9am-6pm

Fri: 9am-3pm

Saturday: 9am-3pm

 

 

4 Returns & Exchanges
4.1 What is your exchange & return policy?

Return Policy

Merchandise May Be Exchanged or Returned for Store Credit Only

Must be:
* Within 45 Days of Purchase
* Not Worn, Washed, or Altered
* With the Original Price Tag Attached

Please note special orders and items with name embroidery are final sale and cannot be exchanged or returned. 

 

4.2 How do I process an exchange or return?

We have a few ways to start the process on an exchange: 

  1. You may fill out this form: Exchanges & ReturnsRecommended Method 
  2. You may call us at (626) 287-1994
  3. You may email us at: [email protected]
5 Sales
5.1 Do you offer sales?

Yes! Our annual 20% off in-stock sale is always the first 2 weeks of April. We offer various pop up sales during the year. 

5.2 When is your next sale?

Our next sale will ONLINE ONLY - July 17th-19th.  

5.3 How can I be notified about sales?

The best way to be in the know about our sales is to:

1) Follow us on social media (Facebook & Instagram) @ckwschooluniforms1

2) Subscribe to our newsletter: https://www.ckwuniforms.com/community/subscribe-to-our-newsletter/